Privacy Policy

Last updated 29 August 2026

This policy explains what personal information Royal Vision Traders collects when you shop with us, why we collect it, and what choices you have. We keep it in plain language, and we only collect what we actually need to get your order to you.

1. Who we are

Royal Vision Traders is an online retailer of consumer audio and lifestyle electronics based in Faisalabad, Pakistan. Our store is royalvision.online.

• Address: 1395-B Pilot Ground, Peoples Colony No 1, Faisalabad 38000, Punjab, Pakistan
• Phone: 0322 7782932
• Email: info@royalvisiontraders.com

2. Information we collect

Information you give us

• Name, delivery address, phone number and email address when you place an order
• Order contents, order value and the delivery option you choose
• Account details if you create an account, including saved addresses
• Anything you write to us through the contact form, WhatsApp, email or phone
• Your email address if you sign up for our new arrivals list

Information collected automatically

• IP address, browser and device type, and the pages you visit on our store
• Cookies that keep your cart and your signed in session working
• Analytics data about how the store is used, so we can improve it

3. How we use your information

• To process, pack and deliver your order
• To contact you about your order, including delivery updates and any problem with it
• To handle returns, exchanges, refunds and warranty claims
• To answer your questions when you contact us
• To send product updates and new stock alerts, but only if you signed up
• To detect and prevent fraudulent orders
• To meet our record keeping obligations

4. Who we share information with

We do not sell your personal information. We share it only with the parties we need to in order to run the store.

We may also disclose information where we are required to by law.

5. Cookies

Cookies are small files stored by your browser. We use them to keep the items in your cart while you shop, keep you signed in to your account, remember products you recently viewed, and understand which pages are popular.

You can block or delete cookies in your browser settings. If you block them, the cart and account areas of the store will not work properly.

6. How long we keep your information

• Order records are kept for as long as we need them for accounting, warranty and tax purposes
• Account details are kept until you ask us to delete your account
• Newsletter emails are kept until you unsubscribe
• Contact messages are kept while we deal with your query and for a reasonable period afterwards

7. Your choices and rights

• Ask us what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your account and its details, where we are not required to keep them
• Unsubscribe from our emails at any time
• Ask us to stop using your information for marketing

To make any of these requests, email info@royalvisiontraders.com from the address on your order, or call us.

8. Security

Our store runs over an encrypted HTTPS connection, and access to order data is limited to the people who need it to fulfil your order. No system is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect your information.

9. Children

Our store is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has given us their details, contact us and we will remove them.

10. Changes to this policy

We may update this policy as our store changes. The date at the top always shows when it was last revised, and significant changes will be noted on this page.